jilizz Privacy Policy: How We Handle Your Account Data
This policy tells you exactly what information jilizz collects when you use your account, make a deposit through GrabPay or Coins. ph, or contact support — and how that data is stored, used and protected. Availability of our platform depends on local law and is open only where eligible regions permit.
Account data handled on your terms
GrabPay, Coins. ph, PESONet transaction records covered
Clear process to request, correct or remove your data
Philippines-region policy scope
POLICY POSTURE
What This Privacy Policy Covers and How It Applies
When you create an account with us, we collect the details you enter during registration — your name, contact information and login credentials. When you fund your wallet using GrabPay, Coins. ph or PESONet, our system records the transaction reference, amount and channel used; we do not store card numbers or full wallet credentials on our servers. We also collect session data — pages visited, device type and browser — to keep your account experience consistent across visits. Cookies are used to maintain your login session and remember your display preferences; you can review and clear these through your browser settings at any time. Data you share when raising a support request, such as your account ID or a transaction reference number, is kept only for as long as it takes to resolve your query, after which it follows our standard retention schedule. We do not sell your personal information to third parties. Where we share data — for example, with payment processors handling your GrabPay or PESONet transfer — it is shared only to complete the transaction you initiated. This policy applies to all interactions with jilizz where local law and eligible regions permit access.
GrabPay
Transaction references from GrabPay deposits are logged against your account wallet. We pass only what the payment processor needs to complete the transfer — no full credentials are stored on our side.
Coins. ph
Coins. ph payment activity appears in your transaction history. The record shows channel, amount and timestamp. Coins. ph handles its own wallet security; our policy covers only the data we receive on our end.
PESONet
PESONet transfers for larger amounts generate a bank reference that we keep alongside the deposit record in your account. This reference is available for you to review in your transaction log after login.
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
Not everything connected to your account falls under this single document. Understanding which parts of your experience this policy governs — and where a third party's own terms take over — helps you know exactly where to raise a question.
Account Access
Any data entered or generated when you log in, update your profile or change account settings falls fully within this policy. This includes login timestamps, device identifiers and the contact details you have saved.
Payment Transactions
Transaction data from GrabPay, Coins. ph and PESONet sits within our scope for the record we hold. The payment provider's own privacy terms govern data on their platform; we cannot speak to how they store your wallet credentials.
Site Content
Game session data — such as bet history and game results — is recorded in your account and covered here. RTP figures and game mechanics belong to the studio that built the title; we display what the provider exposes.
Third-Party Services
Links to external sites, payment apps or service providers you reach through our platform are not covered by this policy. Once you leave our domain, the destination site's own privacy terms apply.
YOUR CHOICES
Practical Steps You Can Take Under This Policy
You have real, actionable rights over the data we hold on your account. Reviewing your own records is the most common request we handle — your transaction history, login log and saved contact details are all visible after you log in, so many questions can be answered without contacting us at all. If something looks wrong — a name spelled incorrectly, an old email address still on file — you can update most fields directly inside your account settings. For changes that require our team to act, such as correcting a payment record or updating identity details, you can raise a request through our support channel and we will confirm the update in writing. If you want to know exactly what data we hold on you, submit a data access request via the support contact listed in the section below; we will respond with a summary of what is stored. Requests to delete an account and its associated data are handled the same way — note that some records may be retained for a period required by applicable law before full deletion is completed.
Review Your Records
Log in to see your transaction history, session log and saved account details. GrabPay, Coins. ph and PESONet deposit records are all listed there by date and channel.
Correct Account Details
Most profile fields — contact number, display name, preferred language — can be edited directly in your account settings page without raising a support request.
Raise a Data Query
If you need a full list of data we hold, or if a payment record needs a formal correction, contact support with your account ID and the specific record in question.
Request Data Deletion
Submit a deletion request through our support channel. We will confirm what can be removed immediately and note any records held under applicable legal retention rules.
POLICY CONTACT
How to Reach Us About This Privacy Policy
Privacy questions and data requests go through our support team. Send your account ID and a clear description of your request so we can locate the right record and respond without unnecessary back-and-forth.
Live Chat
Open the chat widget from any page while you are logged in. For privacy questions, include your account ID in the first message so the agent can pull your record straight away.
Email Support
Send your data request or correction query to our support email address shown inside your account dashboard. Include the transaction reference or record date if your question is about a specific payment entry.
Account Dashboard
Many data questions can be answered without contacting us. Your transaction log, session history and saved contact details are visible after login — check there first before raising a formal request.
DATA HANDLING
How We Protect and Manage Your Personal Data
Data protection at jilizz is built around limiting what we collect to what we actually need, keeping it only as long as necessary, and making sure the right access controls are in place. Here is how each major area works in practice.
Cookies and Session Data
We use cookies to keep your login session active and remember your display settings. You can review which cookies are active through your browser's privacy controls and clear them at any time without losing your account.
Account Security Practices
Access to your account data inside our systems is restricted to staff who need it to handle your request or resolve a support case. We do not give general internal access to personal payment records.
Retention Schedule
We keep your account data for as long as your account is active and for the period required under applicable law after it closes. Payment transaction records linked to GrabPay, Coins. ph or PESONet follow the same retention rule.
Policy Updates
When this policy changes in a material way, we post the updated version at this address and note the revision date at the top of the document. Continuing to use your account after the update means you have seen the new version.
POLICY FAQ
Common Questions About Your Privacy and Data Rights
These are the questions we get most often from account holders about how their data is handled, what they can request and where to go when they need help.
What personal data does jilizz collect when I register?
We collect the name, contact details and login credentials you enter during registration. We also log the device and session data generated each time you access your account. We do not collect more than what your account and payment activity requires.
Are my GrabPay and Coins. ph payment details stored on jilizz's servers?
We record the transaction reference, channel and amount for each deposit — enough to match it to your account wallet. Full wallet credentials and payment app passwords are never stored on our side; those remain with GrabPay or Coins. ph directly.
Can I see all the data jilizz holds about me?
Yes. Log in first — your transaction history, session log and saved profile details are visible in your account dashboard without a formal request. If you need a complete summary of everything we hold, submit a data access request through support with your account ID.
How do I correct wrong information on my account?
Most fields — contact number, display name, email address — can be updated directly in your account settings. If a payment record or identity detail needs a formal correction, raise it with our support team and include the specific entry you want changed.
How do I request that my account data be deleted?
Send a deletion request through live chat or email support. We will confirm what can be removed straight away and explain any records that must be kept for a set period under applicable law before full deletion is completed.
Does jilizz share my data with third parties?
We share data only where it is needed to complete a transaction you started — for example, passing a reference to the GrabPay or PESONet processor to confirm your deposit. We do not sell personal information. Third-party payment services operate under their own privacy terms.
How will I know if the privacy policy changes?
When we make a material change, the updated policy is posted at this page address with a revised date at the top. We do not retroactively change how existing data was handled; changes apply from the revision date forward.
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